How we work
Anticipating several questions that can emerge we created this special section. In case you do not find the answer to your questions, please contact us and we will try to reply immediately.
1.How to buy?
To buy the lot you like just click "inquire" on our website and we reserve it and be in touch with you as soon as possible to clear up the details. As well you are welcome to call us or come to our gallery in the ARTPLAY and take a look at the things in reality.
We accept credit cards and cash and wire transfers as well.
Within Moscow, the localities near Moscow and in all the Russian territory the delivery is effected by local transport companies, the price in each case is individual. You can take a use as well a customer pick up and take your items right away from our gallery.
4.Where do the goods come from?
We find the most exceptional items all over the world: we bring them from Europe, America... and from Australia. We will manage to get antiques everywhere for you!
5.What does mean "In stock" and "Inquire"?
A part of the items "in stock" is available in our gallery in the ARTPLAY Design Centre and you can always come to see them in real. Another part of the goods is at our partners in Moscow and St.Petersburg that is why we ask you to call before visiting so we could bring them in advance. The items "Inquire" are at our dealers warehouses and we deliver them with the approximate shipment and usually it takes about 39-40 working days. Find out more about the terms you can in our contract.
6.Can you find for me something special?
Very often we bring antiques by custom order. Just send us a description or a sketch of the wish items and we will find them.
7.Are these real antiques?
We have been working in antiques market from 1995 and we are scrupulous in choosing the dealers. We cooperate only with those ones who had never let us down. In our catalog are presented the items of different epochs and in general these are antiques of the XIXth/ the early XXth C. But from time to time we sell curious vintage things and rarely modern ones only just because they caught our attention. All the authentic information we indicate in the description near the goods.
8.Can I become your business partner?
We have our own investing program. In brief you can see the details here. For more information you are welcome to our gallery for an appointment.
9.Do you deal with designers / architects?
We value long-lasting cooperation that is why we offer special conditions to designers and architects. You are welcome to our gallery!
10.Do you have additional services?
We are always pleased to share with our clients the contacts of skillful specialists in restoration, firemantels installation and interior design.
11.Do you manufacture anything?
Sometimes there comes an inspiration and we put into life and practice our own ideas and from time to time we take up some unusual projects. Just call!
12.Do you give discounts?
We regularly run sales on different items groups, follow our news on our website and on social network and subscribe to our mailout list to get more information about discounts.
13.What kind of warranty you can give?
We have been for a long time in the antique business and the goodwill and our status are important for us. That is why we work under contract terms and each client is given all the necessary documents. The most valuable garanty for us are grateful feedbacks from our clients.
14.Can I order a fitting of the items in stock at home?
Surely, you can. This concerns almost all of the items that are available in stock in our galleries. For your comfort, they are marked with a peculiar blue flag. The fitting of the large-sized items has to be paid. In case of purchasing of the fitted item, we compensate all your expenses on the fitting (it will be included in the price of the item). Some small pieces for fitting you can take by yourselves, paying 100 % of the prepay. This option covers Moscow and Moscow region.
15.How to sell?
Would you like to sell out some antiques? Get in touch with us. It would be better to attach to your mail some photos of your object. In the mail please indicate the dimensions, that is very important.
16.Why do you sell antiques?
We have been working with antiques for many years because we value items with history and we are pleased to search for rare and amazing goods and we value beauty and grace and we want to share them with our clients.
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